At Sozan Dozi (www.sozandozistore.com), we take great care to ensure that your handcrafted Chikankari products reach you safely and on time. This Shipping Policy outlines our processes, timelines, and important information regarding the delivery of your orders.

1. Order Processing

• All orders are processed within 1–3 business days after payment confirmation.

• You will receive an email and/or WhatsApp notification confirming your order and providing a tracking reference, if applicable.

• During peak seasons, festivals, or special promotions, processing times may be slightly longer.

2. Shipping Methods

• We partner with reliable courier and logistics services to ensure secure and timely delivery.

• Domestic and international shipping options, where available, will be displayed during checkout.

• Shipping charges are calculated based on your location, order weight, and delivery method selected.

3. Delivery Timelines

• Domestic Orders (India): Delivery typically takes 5–10 business days depending on your location.

• International Orders: Delivery timelines vary depending on customs and destination, usually between 10–20 business days.

• Please note that delivery timelines are estimates and may be affected by factors beyond our control, including courier delays, customs clearance, or adverse weather conditions.

4. Secure Packaging

• Each Sozan Dozi product is carefully packaged using protective materials to prevent damage during transit.

• Handcrafted items may include additional padding or wrapping to preserve embroidery and fabric quality.

• We recommend inspecting your package upon delivery and reporting any damage immediately to our support team.

5. Order Tracking

• Once your order is dispatched, you will receive a tracking number via email or WhatsApp.

• You can track your order using the courier’s website or customer service portal.

• If you face any difficulty with tracking, our support team is available to assist you.

6. Shipping Restrictions

• Certain locations may have restrictions or higher shipping charges. These will be clearly communicated at checkout.

• We are unable to deliver to P.O. boxes or military addresses for some courier services; in such cases, alternative arrangements must be provided.

7. Lost or Delayed Shipments

• While we take every precaution to ensure timely delivery, delays or lost packages may occasionally occur.

• If your order does not arrive within the estimated timeframe, please contact us immediately. We will coordinate with the courier to resolve the issue and keep you updated.

• Claims for lost or damaged shipments must be reported within 7 days of delivery or expected delivery date.

8. International Shipping & Customs

• For international orders, customs duties, taxes, and import fees are the responsibility of the recipient.

• Delivery timelines may be longer due to customs clearance procedures.

• Sozan Dozi is not liable for delays caused by customs or import regulations in the destination country.

9. Contact Information

If you have any questions or concerns regarding your shipment, our customer support team is available to assist you:

• Email: support@sozandozistore.com

• Phone / WhatsApp: –

• Address: UP Khadi and Village Industries Board, 8, Tilak Marg, Picup Colony, Butler Colony, Lucknow, Uttar Pradesh 226001