At Sozan Dozi, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or purchase our handcrafted Chikankari products. By using our website, you agree to the practices described in this policy.

1. Information We Collect

When you visit or interact with the Sozan Dozi website, we may collect certain personal and non-personal information, including:

• Personal Information: This includes your name, email address, phone number, billing and shipping addresses, and payment details when you place an order.

• Account Information: If you create an account, we collect login credentials and order history.

• Non-Personal Information: This includes your IP address, browser type, operating system, pages visited, and other analytics data.

We collect this information to provide you with a smooth shopping experience, ensure secure transactions, and improve our website and services.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To fulfill your orders, process payments, and arrange shipping.

• Customer Support: To respond to inquiries, complaints, or requests for information.

• Personalization: To provide a tailored shopping experience and recommend products that suit your preferences.

• Marketing Communications: To send newsletters, promotions, or updates about Sozan Dozi products, with your consent.

• Website Improvement: To analyze user behavior and enhance our website’s performance, usability, and content.

• Security: To prevent unauthorized access, fraud, or other illegal activities on our website.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Sharing Your Information

We may share your personal information only in the following cases:

• With Service Providers: To facilitate order fulfillment, payment processing, shipping, and technical support. These providers are bound to maintain confidentiality.

• Legal Requirements: When required by law, such as responding to court orders, legal processes, or government requests.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

We will never share your information with unrelated third parties for advertising purposes.

4. Cookies and Tracking Technologies

Sozan Dozi uses cookies and similar tracking technologies to enhance your experience on our website. Cookies allow us to:

• Remember your preferences and shopping cart items.

• Analyze website traffic and usage patterns.

• Personalize content and marketing messages.

You can choose to disable cookies in your browser settings; however, some features of the website may not function properly without them.

5. Data Security

We take the security of your personal information seriously. Our website uses industry-standard measures, including encryption, secure servers, and access controls, to protect your data from unauthorized access, disclosure, alteration, or destruction.

While we strive to safeguard your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security of your data.

6. Your Rights

You have the right to:

• Access and Update: View and update your personal information in your account.

• Opt-Out: Unsubscribe from marketing communications at any time.

• Data Deletion: Request deletion of your personal information, subject to legal and contractual obligations.

• Consent Withdrawal: Withdraw your consent to data processing where applicable.

To exercise these rights, you can contact us via our website or WhatsApp.

7. Third-Party Links

Our website may contain links to third-party websites for product recommendations, social media, or partner services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children’s Privacy

Sozan Dozi does not knowingly collect personal information from children under the age of 13. If we discover that a child has provided personal information without parental consent, we will promptly delete it from our records.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. The revised policy will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us:

• Email: support@sozandozistore.com

• Phone / WhatsApp: –

• Address: UP Khadi and Village Industries Board, 8, Tilak Marg, Picup Colony, Butler Colony, Lucknow, Uttar Pradesh 226001