- mail : support@sozandozistore.com
Frequently Asked Questions
Our Craft & Products
We specialize in handcrafted Chikankari suits, sarees, kurtis, tops, and men’s kurtas — each piece made with heritage stitching and modern elegance.
Yes, every Sozan Dozi piece is hand-embroidered by skilled artisans using traditional Chikankari techniques — no machine embroidery/work.
All our collections are crafted in India by rural artisans trained in the centuries-old art of Chikankari embroidery.
Quality & Customization
Each product is Handmade by certified artisans from GI-recognized clusters and passes multiple quality checks before dispatch.
Yes, we take custom stitching, color preferences, and bulk orders for boutiques or gifting. You can contact us directly for details.
We use premium fabrics and threads, coupled with meticulous hand-embroidery techniques, to maintain consistent high quality in every item.
Payment & Security
We accept all major credit/debit cards, UPI, net banking, Paytm, and wallet payments for your convenience.
Absolutely. All transactions are processed through secure, encrypted gateways to ensure your financial details remain private and protected.
Yes, COD is available across most pin codes in India. You’ll see the option at checkout if eligible for your area.
Shipping & Delivery
Orders within India are -delivered in 7-10 business days, while international shipping may take 15 – 20Â business days depending on the destination.
Every product is carefully packed using protective materials to prevent damage during transit, ensuring your handcrafted item reaches you in perfect condition.
We offer free shipping on orders above ₹999 within India. For smaller or international orders, a minimal charge applies.
Returns & Exchanges
We accept returns or exchanges within 7 days of delivery if the product is unused, unwashed, and in original condition.
Yes, but please note that minor variations in embroidery, color, or texture are natural in handmade pieces — they’re signs of authenticity, not defects.
Simply email or WhatsApp our support team with your order ID and reason for return. We’ll guide you through the process.
Refunds & Support
Refunds are processed within 5–7 business days after the returned product is received and verified by our team.
For damaged, defective, or wrong items, we cover the return cost. For other reasons, customers pay return shipping charges.
Contact us within 24 hours of delivery with photos or video proof — we’ll arrange a replacement or full refund.
Have more questions? Feel free to contact us or share your query with us on Call/WhatsApp—we’re always happy to help!
FREE & FAST SHIPPING
Super fast delivery across india
FINEST FABRIC
Soft, Pure, and Premium
MADE IN INDIA
100% Made in india fabric
CUSTOMER FAVORITE
Trusted By 40k+ Customers
Connect with us
UP Khadi and Village Industries Board
Address: 8, Tilak Marg, Picup Colony, Butler
Colony, Lucknow, Uttar Pradesh 226001
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