At Sozan Dozi, we take pride in our handcrafted Chikankari products and aim to provide you with the highest quality items. If you are not completely satisfied with your purchase, this Return & Exchange Policy outlines the conditions and process for returns or exchanges.

1. Eligibility for Returns & Exchanges

• Returns or exchanges are accepted within 7 days of receiving your order.

• Customers must raise a request or share any issues via WhatsApp or email within 24 hours of delivery.

• Products must be unused, unwashed, and in their original condition, including all tags, packaging, and authenticity cards.

• Customized or personalized items are generally non-returnable, except in cases of manufacturing defects or damage during shipping.

2. Reporting Issues

• To initiate a return or exchange, contact our support team at support@sozandozistore.com or via WhatsApp within 24 hours of delivery.

• Please provide your order number, product details, and reason for return/exchange.

• Include clear photos or a short video of the product showing the defect, damage, or issue. This helps us process your request quickly and accurately.

3. Process for Returns & Exchanges

1. Our team will guide you with instructions for securely returning the product.

2. Once the returned product is received and inspected, we will process an exchange or initiate a refund as per your preference.

4. Refunds

• Refunds are issued only after inspection confirms that the product meets return eligibility.

• Refunds will be processed using the original payment method.

• Please allow 5–7 business days for the refund to reflect in your account.

5. Shipping Charges

• For damaged, defective, or wrong items, we cover the return cost. For other reasons, customers pay return shipping charges.

• We recommend using a secure shipping method with tracking to avoid loss or damage during return transit.

6. Contact Us

For any questions or to raise a return/exchange request:

• Email: support@sozandozistore.com

• Phone / WhatsApp: –

• Address: UP Khadi and Village Industries Board, 8, Tilak Marg, Picup Colony, Butler Colony, Lucknow, Uttar Pradesh 226001