Welcome to Sozan Dozi (www.sozandozistore.com). By accessing or using our website and services, you agree to comply with these Terms & Conditions. Please read them carefully. If you do not agree with any part of these terms, you must refrain from using the website or purchasing our products.

1. Introduction

Sozan Dozi specializes in handcrafted Chikankari and artisan-made products. These Terms & Conditions govern your use of our website, including browsing, placing orders, creating accounts, and accessing any services we provide. By using this website, you acknowledge that you have read, understood, and agreed to be bound by these terms.

We reserve the right to update, modify, or amend these Terms & Conditions at any time without prior notice. The updated terms will be posted on this page, and your continued use of the website constitutes acceptance of the revised terms.

2. Account Registration and Security

Certain sections of our website may require you to register an account. You agree to:

• Provide accurate, current, and complete information when creating your account.

• Maintain the confidentiality of your login credentials, including username and password.

• Be responsible for all activities and transactions that occur under your account.

Sozan Dozi is not responsible for any loss or damage resulting from unauthorized use of your account. You must notify us immediately if you suspect any security breach or unauthorized access.

3. Product Information

• We strive to provide accurate descriptions, pricing, and images of our products. However, due to the handcrafted nature of our items, slight variations in color, pattern, or size may occur.

• Product availability is subject to change without notice. Sozan Dozi reserves the right to limit quantities or discontinue products at any time.

• All orders are subject to acceptance. We reserve the right to refuse or cancel any order for reasons including product unavailability, errors in pricing or description, or suspected fraudulent activity.

4. Orders and Payment

• Placing an order on the Sozan Dozi website constitutes an offer to purchase the selected products.

• Payment must be completed through the approved payment methods displayed during checkout. Orders will only be processed upon successful payment confirmation.

• Prices listed on the website include applicable taxes unless stated otherwise. Sozan Dozi reserves the right to correct any pricing errors.

5. Shipping, Delivery, and Packaging

• We take utmost care to securely package all products to ensure safe delivery. Each order includes protective packaging materials to prevent damage during transit.

• Delivery timelines are estimated and may vary due to circumstances beyond our control, including courier delays, weather conditions, or holidays.

• International shipping, where applicable, will include additional charges, and any customs duties or taxes are the responsibility of the buyer.

• Upon delivery, customers should inspect packages and report any damage immediately. Claims for damaged goods must be submitted within the timeframe specified in our Return & Refund Policy.

6. Returns, Exchanges, and Refunds

• Returns, exchanges, and refunds are governed by our Return & Refund Policy, which is available on the website.

• Customized or personalized products are generally non-returnable, except in cases of manufacturing defects or damages during shipping.

• Refunds, when approved, will be processed via the original payment method. We reserve the right to deduct applicable fees, if any, as specified in our policy.

7. Intellectual Property Rights

• All content on the Sozan Dozi website, including text, images, logos, designs, videos, and other materials, is the intellectual property of Sozan Dozi or its licensors.

• No content from this website may be copied, reproduced, distributed, transmitted, or displayed without prior written consent from Sozan Dozi.

• Use of our content for commercial purposes or resale is strictly prohibited.

8. User Conduct

When using the website, you agree not to:

• Engage in unlawful activities or violate any applicable laws.

• Upload, post, or transmit harmful, offensive, or inappropriate content.

• Attempt to gain unauthorized access to the website, its systems, or other users’ accounts.

• Interfere with the website’s functionality or engage in activities that may disrupt services.

• Use the website for commercial purposes without written permission from Sozan Dozi.

9. Limitation of Liability

• Sozan Dozi is not liable for any direct, indirect, incidental, or consequential damages arising from your use of the website, inability to access it, or purchase of products.

• We do not guarantee uninterrupted or error-free access to the website and are not responsible for technical failures, server downtime, or other disruptions.

• In no event shall Sozan Dozi be liable for losses exceeding the total purchase amount paid by you on the website.

10. Privacy

Your use of this website is governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using Sozan Dozi, you consent to the collection and use of your data as described in the Privacy Policy.

11. Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of India. Any disputes arising from the use of the website or purchase of products shall be subject to the exclusive jurisdiction of courts in Lucknow, Uttar Pradesh.

12. Third-Party Links

• Our website may contain links to third-party websites for payment gateways, social media, or partner services.

• Sozan Dozi is not responsible for the content, privacy practices, or services provided by these external sites. We encourage users to review the privacy policies and terms of any third-party websites they visit.

13. Contact Information

If you have any questions, concerns, or require clarification regarding these Terms & Conditions, you can reach us at:

• Email: support@sozandozistore.com

• Phone / WhatsApp: –

• Address: UP Khadi and Village Industries Board, 8, Tilak Marg, Picup Colony, Butler Colony, Lucknow, Uttar Pradesh 226001